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Return Policy

What is your return policy? 
If for any reason you are not happy with your purchase, you may return your item(s) within 14 business days of the date of receipt for a refund less the shipping charges and up to 30 days for an online merchandise credit. Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued. Items purchased in the Sale section of our website are Final Sale and may not be returned for Refund, Exchange or Store Credit. 
All returns must be returned in their original condition (unworn, unwashed, unaltered) in the original box, free of damage and postal labels. All merchandise must be unworn. We can only accept returns that are in the original, resalable condition. Returns that do not meet this criteria will be deemed non-returnable and will be denied.
Please allow 7-10 days from the date we receive your return for processing. We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 3-5 business days or one billing cycle). Original shipping charges are non-refundable. 

Refund Policy

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Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery will not be eligible for a return.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heritagetrends.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heritagetrends.com and send your item to: 57 W. 57TH street 3rd & floor New York, NY 10019.

Shipping 
To return your product, you should mail your product to: 57 W. 57TH street 3rd & floor New York, NY 10019.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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